Frequently Asked Questions - Buy with confidence from our parts store
Hey, welcome and thank you so much for checking our FAQ page.
Here we have tried to answer most of our customer's frequently asked questions for you. If you can't find an answer, feel free to get in touch now and we will be more then happy to assist you.
We are available via our live chat, you can call us on 0116 319 6543, send us an email at firstname.lastname@example.org or use our Contact us page and send us a message there.
You will receive a high quality non genuine replacement part which is available to you at a special competitive price due to our industry connections.Will this really be a good fit and a high quality copy of the original part?
These parts are used extensively by the motor trade. Once fitted, your vehicle will perform just as well as before.Why you should buy this part from us?
- You’ll benefit from our extensive knowledge of the industry and our industry connections, giving you very competitive pricing.
- You’ll get excellent and friendly service and assistance at the end of a phone line if you need it.
- You can buy with complete confidence because of our no hassle, no quibble replacement or refund guarantee.
To find suitable parts for your vehicle, enter your vehicle registration number in the search box or select your vehicle details manually. If unsure, feel free to call us on 0116 319 6543 or contact us via the live chat.How do I get more information on a specific product?
If you require additional information that cannot be found on our website, please contact us using the live chat or call our customer happiness team on 0116 319 6543. Our parts experts will provide you with any additional information that might not be displayed on the website.How can I check if an item is in stock?
If the item is out of stock, you won’t be able to place the item in a basket or pay for it.Can I place an order over the phone?
Yes, you can. Call us on 0116 319 6543, our customer happiness team is available to take your order from 8am – 8pm, Monday to Friday, and 8am – 12pm on Saturdays. Note: To place an order over the phone, your delivery and billing address will have to be the same.Will the part come with fixings?
For most products, fixings are not included, if fixings are included, they will be displayed on the website.Do you fit/install parts?
We do not offer fitting, installation, or painting services at the moment.The item I am looking for is not advertised on your website, could you order one for me?
Feel free to call us on 0116 319 6543 and we will contact our local UK suppliers to see how we can assist you.How do I know if my order was successful?
An automated email will be sent to you to confirm that the order has been successful.If the part I want is out of stock on your website, when are you expecting to get it back in stock?
To get an estimated arrival time please call our customer happiness team on 0116 319 6543.
We use a variety of couriers depending on the items and customer needs. Our main delivery partners are TNT, DHL, Hermes and Royal Mail, but depending on your order we may use others also.Can someone else sign for my delivery?
Yes, anyone from your household can sign for your order.Can you deliver on weekends?
We don’t offer guaranteed deliveries on Saturday’s or Sunday’s. Any orders placed on Friday after 10am will be shipped out on Monday.Do you offer Argos Click and collect services?
We do not offer this service at the moment.Do you offer international deliveries?
We do not ship goods outside of the UK at the moment.
Our website has been designed to be user friendly and easy to navigate. Just enter your vehicle registration number in the search box and the website will automatically display all the compatible parts available for your vehicle. You can add the parts that you need into the basket. If you need any other parts for a different vehicle, simply change the vehicle registration number and browse through the available parts again. Once you have added to your basket everything you need, you can simply proceed with the order and select your delivery address carefully, making sure the details are correct. Proceed with the payment options and your order will be placed. If you do not have the vehicle registration number available at the moment, you can select your vehicle details manually. Please note, if you are unsure about something, please send us a message on our Live chat or give us a call on 0116 319 653. Should you wish to place an order over the phone, please give a call on 0116 319 6543.Do you accept credit card payments?
We accept all credit/debit cards including American Express.When will my card be charged for my order?
As soon as the order is placed.Apart from credit or debit card payments, do you offer other alternatives?
Apart from Debit/Credit card payments, you can pay for the goods via PayPal, Amazon Pay, Shop Pay and Apple Pay, or you can contact us and do a BACS transfer instead. Please note, we do not accept cheque payments.
To find out the tracking details for your order, please check your order status in your account, use our live chat, send us an email, or just give us a call on 0116 319 6543.Can I change the address or amend my order?
In this events, please contact us asap so we could assist appropriately.You have sent me the wrong item, what can be done to fix this?
If you have received something different from what you ordered, please let us know by sending an email with a photo of the product, and your order details to email@example.com. You can also call us on 0116 319 6543 to report this over the phone.Can I come to your reception to place an order and pay by card or cash?
Due to Covid 19, we do not accept orders over the counter, please call us on 0116 319 6543 to place the order over the phone. You can then come and collect your order in person. Please note, you will have to make the payment over the phone as we do not accept cash or card payments over the counter at the moment, due to Covid 19.Can I cancel my order?
If you have to cancel your order, please notify us as soon as you can, using the live chat or giving us a call on 0116 319 6543. If the order has not been processed or shipped, we will cancel your order right away and process a full refund. If the order has been shipped/collected by the courier, you would need to refuse the delivery. If you fail to refuse delivery you will need to book a collection with a courier so you can return the item/s for a refund.
Please use the live chat or give us a call on 0116 319 6543 and our customer service team will assist with your return.- My return has been delivered back to you, when will it be processed?
We aim to process all of our returns within two working days from the day of arrival back in our warehouse.How long will it be before I get a refund?
When your return arrives, and gets inspected and processed by our returns department, we will issue you with a refund back to the original source of payment. The refund should appear into your account within 2 – 3 working days. Should you have any other questions regarding your refund, please contact our Customer service team by calling 0116 319 6543 or using the live chat. To avoid a potential delay for your refund, please make sure you have included your details within the packaging of the item return.What do I do if I have received a damaged item?
We recommend that you check the order upon delivery. In case the item has arrived damaged, please sign for the delivery as ‘’Damaged’’ and contact us via email (firstname.lastname@example.org) or give us a call on 0116 319 6543 to report the damage. We would ask you to take photos of the packaging the item arrived in, photo of the damage, and the shipping label on the item. You can send all the photos to our email email@example.com.What do I do if my part is faulty?
To report a faulty item, please use the live chat, email us, or give us a call on 0116 319 6543.Who pays for return postage?
Buyer pays return postage. We offer FREE returns to our trade customers only. If you are a trade customer, please contact us and we will arrange a collection for you.
To raise a complaint, please email firstname.lastname@example.org and in the subject please state – Complaint. Please make sure that you include as many details as you can, such as your phone number, address, tracking number, any photos where necessary. Please explain your complaint in details so we can help you efficiently. We aim to get back to you within 24-48hrs (excluding weekends and bank holidays).